JangoMail for Salesforce official release

JangoMail for Salesforce has been certified by salesforce.com and is now officially on the AppExchange.

A press release will be sent to media outlets this morning, and and we'll be sending an email announcement to all of our clients later this week.

Visual Metrics Now in Click Tracking

JangoMail's latest enhancement to Super Reporting adds greater visibility to your Click Tracking metrics. With our new Visual Overlay Option, you can see your tracking results visually superimposed on top of your sent message.

(click to see full size image )


At a glance, you can now see your message and exactly how each link is performing!



How do you turn on the feature? When reviewing your Click Tracking detail report for a campaign, click the Visual Overlay button to bring up the new layout option.



Want to see detail on a particular link? Hover over the percentage to pop up its full metrics too.

Open and Click Tracking Now Capture IP

JangoMail has enhanced the raw data captured along with both Open and Click Tracking features. Effective 5/19/2008, your raw data reports will show the IP address from which the recipient opened or clicked his/her message.

This is how Opens will look in Reporting:



This is how Clicks will appear in Reporting:

Historical Tracking Now Available for Group Members

Want to know what you've sent to a particular recipient recently? Have they opened or clicked links in your messages?

With our new Historical Tracking feature, you can now see your activity history for an individual address stored in a JangoMail Group.

To pull up the history go to Groups and E-mail Addresses and select your Group. Within the Group, select the desired address to display that subscriber's details in the right hand panel. At the top of the details screen, click to View historical tracking information for this person.

The detailed report will display to show you the 30 day history. You can use the dropdown to go back 60 and even 90 days for the recipient.

API enhancement allows sending email campaign with on-the-fly personalization data

We have enhanced the "Send" API methods to allow you to pass in on-the-fly personalization data, along with email addresses. Therefore you can now send a personalized email campaign in one single method call without sending to a JangoMail Group.

Traditionally, when using the API to send a personalized email campaign, you would have to first create a Group with AddGroup, then add or import members to the Group with AddGroupMember or ImportGroupMembersFromData, and then send to the Group with SendMassEmail. You can still do this if you prefer, but now there's an easier way as well. The following methods are affected:

SendMassEmail
Sends a mass e-mail with a plain text and/or HTML e-mail. Returns a string.

SendMassEmailPrevious2
New method. Sends a previously saved mass e-mail to a new set of recipients. Returns a string.

SendMassEmailRaw
Sends a mass e-mail, given a raw message including MIME parts and a MIME boundary. Returns a string.

To pass in personalization data, use the ToOther input parameter to pass in the actual set of data. The set of data can be in comma-separated form or in any other row and column delimited format that you choose. You may use whatever row and comma delimiter you like for the data in ToOther. The ToOther parameter should only contain the data, and not the field names for the data.

Use the Options input parameter to specify the field names and the row and column delimiters for the data in ToOther. The Options parameter is a comma-delimited list of attribute/value pairs. The attributes relevant to this feature are:

ToOtherRowDelimiter
ToOtherColDelimiter
ToOtherFieldNames

You can use these character codes for their corresponding delimiters:

"c" represents a comma
"s" represents a space
"n" represents a newline, or a hard break
"t" represents a tab

The ToOtherFieldNames attribute must be a pipe (|) delimited list of field names corresponding to the data in ToOther.

Let's do an example!

I want to send a personalized email campaign to 3 people, and I want to use First Name and Last Name as additional personalization data.

ToOther=
John,Smith,john@smith.com|David,Gary,david@gary.com|Sheila,
Panther,sheila@panther.com

Options=
ToOtherRowDelimiter=|,ToOtherColDelimiter=c,
ToOtherFieldNames=FirstName|LastName|EmailAddress

Subject=
Hello %%FirstName%%

MessagePlain=
Hello %%FirstName%% %%LastName%% -- your email address is %%EmailAddress%%

JangoMail's Integration with Salesforce® is here!

Our long-awaited integration with Salesforce® is complete.

If you have a JangoMail account and want to install it into your Salesforce® account, you can Get It Now.

This is a private link because we're not officially listed on the Salesforce® AppExchange® yet, but we will be in 2-3 weeks after they review and certify us.

If you don't yet have a JangoMail account, you can create one for free once you install "JangoMail for Salesforce®" into your Salesforce® account.

For now, this will only work if you have the Enterprise or Unlimited editions of Salesforce®. After we become officially listed on the AppExchange®, even Professional edition users can use our integration.

What can you do with JangoMail for Salesforce®?

• Create, send, and track targeted email campaigns to your Contacts, Leads, and Campaigns. Send one-off emails to just a single Contact or Lead, send to selected Contacts or Leads based on criteria that you define, send to all of your Contacts or Leads, or send to a pre-defined Salesforce® Campaign. And you can do all of this from with custom JangoMail buttons within your Contacts, Leads, and Campaigns tabs.
• Unparalleled real-time Reporting capabilities, allowing you to track opens/clicks/bounces/unsubscribes/forwards and activity through your web site
• Rendering: See exactly what your email looks like in Yahoo, GMail, AOL, and other email clients before sending
• Historical tracking by recipient. Click on a Contact or Lead and see exactly what email campaigns have been sent to them, and actions (opened/clicked/etc.) that Contact or Lead took.

New Features for Mass Email Initiations

Tonight we have added a slew of enhancements to our Mass Email Initiation feature. This is the feature that allows you to send an email campaign to one or more Groups by composing and sending your email message from an outside email program, like Outlook, GMail, or even a Blackberry.

New enhancements to this feature allow you to:

1. Have a word or phrase automatically pre-pended to the Subject of the email campaign.
2. Have JangoMail authenticate the email by the From Address rather than by looking for [password-send] in the Subject line.
3. Encompass the message as received within a pre-defined template. For example, if you wish to send a simple text message from your Blackberry, and have that text message inserted into a more aesthetically pleasing template before the email message is sent to Group members, you can now do that.

Below is a screenshot of the new Mass Email Initiation settings page under My Options --> Mass Email Initiations:

New Super Reporting Features

On Friday, we launched a few Super Reporting enhancements. They include:

1. Numbers now have commas in them, when greater than 3 digits.

2. The Filter box at the top of each report will now clearly indicate when a Filter is in effect. This will eliminate confusion when only certain rows of the Report are displayed due to a previously-set filter.

3. The Campaign Details page now shows all of the individual properties of the e-mail campaign. Here's an example:



4. Under the Recipients section, the Actions report now has a "Bounced" column:



5. Under the Recipients section, there is a new "By Domain / Actions" report:

Salesforce.com Integration, Phase I

We have released the first part of our Salesforce.com integration, a section within JangoMail that allows you to pull in your Leads/Contacts in real-time from your Salesforce.com account, and then send an email campaign to your Leads/Contacts, or a subset of Leads/Contacts.

To use this feature, your Salesforce.com account must allow API access. Salesforce.com Enterprise and Unlimited edition accounts have API access turned on by default, but API access is also available for Professional edition a la carte.

From JangoMail, click the Extract from My Database tab, and then click on the Connect to Salesforce.com button.

Below is a screenshot:

Feature Enhancement: Web database connections now support HTTPS

When configuring JangoMail to connect to a web site's database, the connection to the customer's web server can now be done over the secure HTTPS protocol rather than the HTTP protocol. Previously, only the HTTP protocol was supported, and to ensure security, a private key encrypted database information passed to the customer's web server, and that same private key decrypted the database information on the customer's web server. Now, the HTTPS protocol will itself ensure the encryption and decryption of database credentials. In time, we will deprecate the JangoMail custom private key encryption mechanism and encourage all customers to use this feature over HTTPS.

The form where you specify the URL for the special script file now contain a drop-down where you can specify http:// or https://.

See the below screenshots:

New Feature: Click Tracking Enhancement

Tonight, we have enhanced the Click Tracking feature. Click Tracking now allows you to pass campaign and recipient-personalization variables through to your destination URL.

You can choose to append personalization variables to the destinatinon URL by going to My Options --> Click Tracking.

Below is a screenshot:



Here's an example. If your e-mail campaign links to http://www.browniekitchen.com/WelcomeVisitor.html, then the e-mail recipient's browser will go to the following when the link is clicked:

If box is unchecked:

http://www.browniekitchen.com/WelcomeVisitor.html

If box is checked:

http://www.browniekitchen.com/WelcomeVisitor.html?
MassEmailID=24343243&email_id=98434&emailaddress
=john@doe.com&FirstName=John&LastName=Smith&
submission_date=1/1/08&confirmed=True

Therefore, checking the box allows you to program your web page to display a personalized message to the recipient based on the variables in the URL.

Open Tracking Bug Fix

We have modified the 1-pixel open-tracking GIF image so that it is transparent instead of white. A customer using a colored-background HTML e-mail campaign informed us that he could see the white 1-pixel "dot" used to track opens at the bottom of his email campaign.

Therefore, we have modified the 1-pixel "dot" to be a transparent GIF rather than a white GIF.

New Feature: Set your own notification preferences

You can now control which JangoMail email notifications you receive, setting individual preferences for:

• Sending Complete notifications
• Import Complete notifications
• Scrub Complete notifications

To set your notification preferences, go to My Options --> Notifications.

Below is a screenshot:

New Security Feature

Today we have introduced a new security feature which will alert the account holder in cases where attempts to gain unauthorized access to a JangoMail account are being made.

JangoMail will notify the account holder if more than 5 failed login attempts are made within a 30 minute period.

In such cases, the account holder will receive an e-mail like the following:

Subject: JangoMail: Security Alert -- 6 Failed Login Attempts (browniekitchen)

Message:

Dear Kim Cook,

Your account has had a high number of failed login attempts in the last 30 minutes. We are notifying you of this in case you are unaware of this and someone is trying to gain access to your account. If you have a weak password, please change it now by logging into your account and going to the Account Info tab.

Please direct any questions to https://www.jangomail.com/Support/.

Sincerely,

The JangoMail Administrator
https://www.jangomail.com/Support/
http://www.jangomail.com
1-888-709-4099 or 614-343-3864

Lastly, in cases where someone has gained unauthorized access to an account, a simple password change will disable all sending ability of the unauthorized user. Previously, if two or more machines were logged into the same JangoMail account, and the user of one of the machines changed the password on the account, the logged-in user of the second machine could continue using the JangoMail account. Now, when the first user changes the password, the second user will be automatically logged out as soon as he attempts to send anything.

New Reporting Enhancements

Today, we have launched several reporting enhancements, including:

1. The ability to set a local Time Zone, and have all Reporting date/times be localized to your time zone. The only exception is the timestamps that appear in SMTP log files, which will always be on GMT time.
2. The ability to turn the AJAX screen refresh feature off. AJAX allows your browser to update reporting statistics on the main campaign summary page or on a campaign detail page right before your eyes, without refreshing the page in the browser. Recently, some customers have requested the ability to turn this feature off.
3. The times on the main campaign summary page are now in 24 hour format, making it easier to tell whether a time is in the AM or PM.
4. Filters on reports are now memorized, so that the same filter will apply the next time you load the report. For example, if you go to the main campaign summary report, and you set the Job Type filter to be All, then log out and back in, when you go back to the Reporting tab, the report will default to Job Type=All.

Below is a screenshot of the new "Preferences" screen that allows you to control your Time Zone and AJAX settings.

Improvements to Google Analytics Integration

You can now customize the four variables used with our Google Analytics integration. The four variables that Google Analytics expects are:

utm_source (previously set to "JangoMail")
utm_medium (previously set to "Email")
utm_content (previously set to recipient's email address)
utm_campaign (previously set to campaign Subject followed by campaign ID number)

Previously, these four variables would be set for you by JangoMail, but now you can customize the values of these variables by using certain parameters. The parameters available for use are:

%%Subject%% (subject of your e-mail campaign)
%%CampaignID%% (numeric identifier for your campaign)
%%EmailAddress%% (recipient e-mail address)

Here is a screenshot of what the new page looks like under My Options --> Google Analytics Settings:

New Bounce Handling Options

As a result of customer requests, JangoMail can now have bouncebacks e-mailed to either the From Address on an outbound e-mail campaign, or any other designated e-mail address.

History:

Prior to switching our SMTP platform in March of 2007, JangoMail was using the Microsoft SMTP service to send e-mails. The MS SMTP service e-mailed back bounced messages to the address used in the MAIL-FROM part of the SMTP transaction. When we switched to our custom JangoMail SMTP Service in March 2007, this functionality disappeared, and instead all bouncebacks were stored in our database, rather than e-mailed back to the sender.

Now:

Under Settings --> Reply Management --> Bounce Handling, you can now specify whether bouncebacks should be e-mailed or not. You can choose to have bouncebacks:

1. E-mailed back to the From Address on the e-mail campaign
2. E-mailed to a different designated e-mail address
3. E-mailed to both.

Additionally, on the Send E-mail page, we have removed the "Bounces handled by JangoMail" checkbox next to the From Email Address field, since bounces are now (since March 2007) always handled by JangoMail, regardless of whether the bouncebacks are e-mailed to the sender or not. However, you do still have control of the MAIL-FROM address. If you would like the MAIL-FROM address used in the SMTP transaction to be the same as the designated From Address, you can uncheck the checkbox under Advanced Options labeled MAIL-FROM Address.

A better "My Options" menu

We have re-organized the menu under the My Options tab to be clearer and more user-friendly. The Branding section now includes functionality related to making JangoMail transparent to your recipients. The Composing section now includes functionality related to the authoring and composing of your e-mail campaigns.

Bug Fix: Group fields with dashes in it were not searchable

We have fixed a bug with Group Search where if the Group field name upon which you were searching had a dash, the search would always return zero records.

For example, if your field name was "First-Name", and you were searching for all records where "First-Name" was equal to 'John', this would previously fail. This issue has now been corrected.

JangoMail Launches Integration with Google Analytics

Overview

While we haven't officially announced this yet, it is available for you to use - our integration with Google Analytics. Google Analytics is a free web site analytics tool that tracks the success of your web site by measuring page views, landing pages, exit pages, funnel paths, conversions, and provides this data to you in various formats as well - raw data, as a map overlay on the world, or as a graphical overlay on top of your web site.

JangoMail's integration with Google Analytics allows you to track the success of your web site specifically after you send a mass e-mail campaign to your recipients through JangoMail.

JangoMail has always provided its own built-in web analytics tool - we simply refer to it as Web Site Activity Tracking, and you can learn more about it in this PDF tutorial.

Now, with our integration with Google Analytics, you can use both -- JangoMail's built-in analytics tool and Google Analytics -- for the best of both worlds.

How to do it

There are a few simple steps to get started with JangoMail and Google Analytics.

1. To setup a free Google Analytics account, go to http://www.google.com/analytics/.
2. Add the Google Analytics JavaScript code to all pages of your web site that you want tracked.
3. Turn Google Analytics on in your JangoMail account by logging in, going to My Options --> Google Analytics.
4. Make sure you enable Click Tracking on all of your outbound e-mail campaigns.
   

And you're done. Turning on Google Analytics in your JangoMail account appends a few parameters to your final destination URLs in your e-mail campaigns. These parameters are:

utm_source (set to "JangoMail")
utm_medium (set to "EmailMarketing")
utm_content (set to the recipient's email address)
utm_campaign (set to the Subject of your campaign plus the JangoMail Campaign ID in parentheses after the Subject)

For example, if your e-mail campaign links to http://www.silicomm.com then if you enable Click Tracking and you turn on Google Analytics under My Options, when a recipient of your email clicks the link to http://www.silicomm.com, he will actually be taken to:

http://www.silicomm.com/?utm_source=JangoMail&utm_medium=
EmailMarketing&utm_campaign=This+is+just
+a+test+campaign%2878964283%29&
utm_content=ajay%2Egoel%40silicomm%2Ecom

We recommend using JangoMail's inherent Activity Tracking feature in conjunction with our integration with Google Analytics. You can turn on Activity Tracking in your account by going to My Options --> Activity Tracking. Doing so will add two additional parameters to your destination URL (jmid and j):

http://www.silicomm.com/?jmid=1&j=78964283
&utm_source=JangoMail&utm_medium=
EmailMarketing&utm_campaign=This+is+just
+a+test+campaign%2878964283%29&
utm_content=ajay%2Egoel%40silicomm%2Ecom

JangoMail Analytics vs. Google Analytics

Note that JangoMail's Activity Tracking feature works by placing a one-line img tag at the bottom of all of your web pages, while Google Analytics works by placing several lines of JavaScript at the bottom of all your web pages.