Meet the Team - Gayle Barcus

What does a chocolate addiction, reading, and quick wit all have in common? They have EVERYTHING to do with Gayle Barcus, JangoMail's Customer Service Representative!

Meet Gayle Barcus, JangoMail's
 Customer Service Representative.

1.  What is your position at JangoMail?

Customer Service Representative

2.  How long have you worked for JangoMail?

Since May 2013

3.  What do you like best about working for JangoMail?

The close-knit group of employees and the company's attention to customer service.

4.  What feature do you like most?

My favorite features are the delivery health check and the delivery optimizer tools. A lot of our customers do not know they can start the troubleshooting process on their own.

5.  What is your educational background or what experience led you here?

I have an Associate's Degree in Mental Health, but my extensive Customer Service experience led me to this job.

6.  What is your favorite hobby / pastime?

Reading and spending time with my friends and family.

7.  What is your guilty pleasure?

Chocolate!

8. Any interesting facts you'd like to share?

My only sister is 20 years younger than me and we both have the same parents!

9. Do you have a catchphrase, funny saying, or personal quote?

With my quick wit and good timing, everything I say is funny...haha!

10. Anything else you'd like to share about yourself?

For the first time in a long time, I genuinely love my job and the people I work with, customers and coworkers alike.

Command Center: Delivery Optimizer

By: Chris Reibold
Senior Email Analyst


For those of you who don't know, JangoMail is based out of Dayton, Ohio and we are ranked as one of the 12 worst allergy cities to live in. With the dreaded pollen, I can only anticipate that our team of Jangolopes will be affected. However, I know we'll get through it like we do with everything. Like a bad cold or allergy attack, email deliverability can have many symptoms. There can also be a hidden problem or issue that might take a little more work to adjust, sniffles aside.

That's where our Delivery Optimizer tool comes in. Let us take care of the guessing work, so you're not left scratching your head wondering about a specific recipient or list. With a simple check of the Delivery Optimizer you can see what domains you are sending from, and if you have the proper DNS records in place for perfect optimization! Those DNS records are a major factor in whether or not your message passes the receiving server's authentication check.

Click here for a step by step guide on our Delivery Optimizer.

Don't forget about other tools we offer to improve your message delivery like our Spam Score Checker and Delivery Health Check. The Spam Score Checker can be viewed with any broadcast message. The Delivery Health Check sits right beside the Delivery Optimizer on the reports page and can help you determine why a specific email address isn’t receiving your messages.



If you are having trouble with this, just call us up at 1-888-465-2646 from 7AM to 7PM ET Monday-Friday, and we can help.

On Track With Jack: Welcome Newbees and Deliverability Buzz

Finally, spring is here! With the warm weather comes a swarm of newbees, new free trial users that is. Over the last month or so, we've had the most sign-ups to date, and today we're going to review what you need to do to get started with JangoMail.

Existing users, you can benefit from this post too. Use it as a checklist to ensure you have everything in place with your account. These steps will also help with deliverability. Check out these five simple steps to get started:

Get started in 5 Simple Steps:

	Step 1: Activate your account. Note: Your Full-Featured Free Trial Account is valid for 30 days.
	Step 2: Send from an email address at your company's domain. If you do not have a domain, read this article.
	Step 3: Set up SPF. An SPF record tells recipient servers that your JangoMail account has permission to send messages as your company.
	Step 4: Set up DKIM. Messages with DKIM signatures prove that your From Address is legitimate.
	Step 5: Set up Custom Tracking. A custom tracking domain adds another level of authenticity to your messages if you want to track opens or clicks.

So, what's all the buzz about deliverability? Deliverability has been a serious issue lately, not just with JangoMail, but everywhere with any ESP. In an effort to prevent spam, email clients have upped their security measures. They have gotten so strict that sometimes messages from a trusted sender falls into spam until it's added to a safe sender list.

What can you do? In addition to following the above steps, your first message should be a welcome email announcing that you've switched providers. If you're not a new user, send a just checking in message. Encourage your subscribers to do the same. Why? Once you're on their safe sender or white list, your message will stay out of spam.

In our emails, you may have noticed the link up top: Add Our Address to Your Safe Sender List. In addition to your welcome/checking in email, create your own link that will be placed at the top of all your messages moving forward. Write up a new blog post or landing page on your site that includes these steps. If you're concerned that your users never check their Spam Folder, post a guide on your website and social media networks. It will work well near your opt-in form and confirmation page.

In JangoMail, use our Delivery Optimizer, Spam Score Checker, and Delivery Health Check. Read this step by step guide on our Delivery Optimizer. View the Spam Score Checker with any broadcast message you send, and if a specific email address still isn't receiving your message, check it with the Delivery Health Check tool beside the Delivery Optimizer on the Reports page.

Think you have all your bases covered? Create and send your first email.

To recap: Follow the above steps to make sure your account is set up to properly deliver your email messages. Send a welcome email encouraging subscribers to add you to their safe sender/white list.

Still have questions? Ask. Dial 1-888-465-2646 or drop us a line here.

Jack the Jangolope
Department of Awesome
JangoMail

About Jack

Jack the Jangolope is our JangoMail mascot.  Each week, look for Jack's emails for marketing advice, trends, and quick tips on how to grow your email marketing plan to the fullest!  Hop into email marketing each week with Jack's helpful tips!

What is a Jangolope? Find out HERE

We want to hear from you. Remember, at JangoMail it's your email, your way.  Have a topic you would like Jack to cover?  Email us at marketing@jangomemail.com with the subject line: On Track With Jack.  Follow Jack on Facebook

Subscribe to On Track With Jack

On Track With Jack: Support Pointers

Hi JangoMail Users!

Working hard or hardly working? Today and every day, we are working hard to bring you the best support ever! Our customers are treated like VIPs because, let’s face it, YOU are very important to us!

This week, I have three small pointers from our support team:

 1.  Don't panic. If you forget your password and are locked out of your account, wait 10 minutes and try again. For security purposes we lock all accounts for at least 10 minutes. IP addresses are also locked. If you have multiple accounts and get locked out of one, you’ll have to wait the 10 minutes before attempting to login under any of them. Remember, your safety and security are top priorities to us.

2.  Double check: Double check your campaign settings after you copy a message -especially if you are copying a previous campaign that had a suppression list. Suppression lists are great because you can exclude a group of subscribers from receiving a message. However, if you are copying campaigns, you may not realize that those suppression lists carry over along with the other settings.

When we get a call about this, let’s say a customer is wondering why only 20 subscribers out of 1,000 received their email, we have them check their filter settings first. This typically does the trick, and it doesn’t hurt to double check before you send a campaign. To look for any suppression lists go to the Filtering tab and check/uncheck the box under ‘Select lists’.

3.  The doctor is in. You can troubleshoot specific email addresses with our Delivery Health Check tool which is found under the Management Reports & Tools section of our Reports page. This comes in handy if someone subscribes or even if their email is full.

Enter in the email to diagnose any issues. You can check if the address is correctly formed, if it appears on your unsubscribe and bounce list, and you can view the 20 most recent campaigns that were sent to it. It will also indicate the reason why they did not receive the email. Remember, when someone unsubscribes, they unsubscribe across your entire account, not just in one message but all of your messages.

To recap:  Don’t panic if you are locked out of your account, double check your filter settings, and troubleshoot emails with our Delivery Health Check.  

Don’t be a stranger! We are here 24/7 to help you. Call us at 855-709-4099, or submit a ticket at jangomail.com/support.

Until we meet...well, email again!



Sincerely,

Jack the Jangolope
Department of Awesome
JangoMail

About Jack

Jack the Jangolope is our JangoMail mascot.  Each week, look for Jack's emails for marketing advice, trends, and quick tips on how to grow your email marketing plan to the fullest!  Hop into email marketing each week with Jack's helpful tips!

What is a Jangolope? Find out HERE

We want to hear from you. Remember, at JangoMail it's your email, your way.  Have a topic you would like Jack to cover?  Email us at marketing@jangomemail.com with the subject line: On Track With Jack.  Follow Jack on Facebook