Command Center: The Value of Using the JangoMail Sub-Account Feature

How do you manage multiple email marketing campaigns for different clients, departments, or organizations in a JangoMail account?  Use the JangoMail sub-account feature.

To access Sub-Accounts, after you've called JangoMail,
go to 'My Account' and click the 'Sub-Account' tab.

Sub-accounts have multiple uses in a customer-centric relationship management program including:

• Tailored email marketing campaigns
• One-to-one customer service
• Customer retention programs
• Building brand loyalty
• Providing information to customers
• Subscription billing
• Managing rewards programs

The sub-account feature allows you to set up and manage multiple user accounts within a main JangoMail account.  Each sub-account has a unique user name, password, and from address domain. All managed by the administrator within a main account.

The account settings such as header/footer and unsubscribe list can be unique to each sub-account or can use the master accounts settings.  The main account administrator maintains complete control in setting up and monitoring these parameters for each sub-account.

Once a sub-account is set up, contact lists and email marketing campaigns can then be created and stored in each sub-account folder, separate from other sub-accounts.  The sub-account can be managed either directly through the login or through the master account.  This simplifies management and organization of multiple email campaigns for various customers, departments, or organizations.

The sub-accounts created in a master account are functionally separate, and are not billed individually for usage.  The billing is done only for the main account to allow for the lowest cost per email of the combined total sending volume, a true cost savings.

To set up this feature, call a JangoMail expert at 1-888-465-2646.  Once your master account is confirmed, log in and go to 'My Account'.  Select the 'Sub-Accounts' tab and click 'add a new item,' which will open a new window where you can create a username, password, from address, domain, and sub-account settings.  Once everything is entered, Save your settings and, congratulations, you just create a new sub-account.  It's that easy!

Using the JangoMail sub-account feature allows for the flexibility that marketing, design, public relations, communication, and other business types need to simplify their account management.  All the billing and email marketing services are met by the needs of multiple customers.

Meet the Team - Gayle Barcus

What does a chocolate addiction, reading, and quick wit all have in common? They have EVERYTHING to do with Gayle Barcus, JangoMail's Customer Service Representative!

Meet Gayle Barcus, JangoMail's
 Customer Service Representative.

1.  What is your position at JangoMail?

Customer Service Representative

2.  How long have you worked for JangoMail?

Since May 2013

3.  What do you like best about working for JangoMail?

The close-knit group of employees and the company's attention to customer service.

4.  What feature do you like most?

My favorite features are the delivery health check and the delivery optimizer tools. A lot of our customers do not know they can start the troubleshooting process on their own.

5.  What is your educational background or what experience led you here?

I have an Associate's Degree in Mental Health, but my extensive Customer Service experience led me to this job.

6.  What is your favorite hobby / pastime?

Reading and spending time with my friends and family.

7.  What is your guilty pleasure?

Chocolate!

8. Any interesting facts you'd like to share?

My only sister is 20 years younger than me and we both have the same parents!

9. Do you have a catchphrase, funny saying, or personal quote?

With my quick wit and good timing, everything I say is funny...haha!

10. Anything else you'd like to share about yourself?

For the first time in a long time, I genuinely love my job and the people I work with, customers and coworkers alike.

Meet the Team - Stephanie Yount

What do the initials S.Y., bowling, and 'are you kidding me!' all have in common? They are synonymous with Stephanie Yount, JangoMail's Customer Service Representative!

1.  What is your position at JangoMail?

Meet Stephanie Yount, JangoMail's
 Customer Service Representative.

Customer Service Representative

2.  How long have you worked for JangoMail?

Since May 8th, 2013

3.  How do you use JangoMail personally?

For system testing, customer sending, and automation.

4.  What do you like best about working for JangoMail?

The customers I work with on a daily, weekly, and monthly basis. The team here is also great!

5.  What feature do you like most?

The customer support.  The fact that we hide nothing, we are upfront about everything, and we offer all of our features at no extra cost!  We also offer a full-featured free trial!

6.  What is your educational background or what experience led you here?

I have worked with the general public since my first job at Krogers grocery store.  The majority of my experience, however, has been working with children at a local daycare.

7.  What is your favorite hobby / pastime?

Other than playing with my kids, I enjoy bowling and playing cards.

8.  What is your guilty pleasure?

Watching T.V. at night to relax!

9.  What is one random fact people don't know about you?

I graduated High School without ever going to kindergarten or 11th grade! :)

10. Do you have a catchphrase, funny saying, or personal quote?

"What the crap?!?", "It's/that's/you're a HOT MESS!", and "Are you freakin' kidding me?"

11. Anything else you'd like to share about yourself? 

I have two children, a boy and a girl that are 16 months apart.  We all have the same initials, S.Y. :)

Full Service Announcement and Interest Form

Spring is here at JangoMail, and we're sprouting some new service ideas. In particular, we are expanding our full-service and want to hear from you!

We have just a few questions to see how we may better serve you.

Complete our Full-Service Interest Form:



If you would like to offer your expertise in any of these areas as a partner of JangoMail, make sure to check Item #4 so we can talk about working together!


Thanks for helping!

Jack and the JangoMail Team

JangoMail Command Center: The Right Tools, The Right Way

By: Sarah Dyer
Customer Service Manager

In 2011, I quit my comfortable desk job to work alongside my husband, Todd, in his renovation business. Shortly after we purchased our first house flip, Todd had to run to another house and I was left in charge. Despite being married to one of the best home renovation experts, I have absolutely no renovation experience.


During demolition, we encountered hardwood flooring that was glued to concrete slab. I was on my hands and knees with a hammer and chisel for an hour only to get through three feet of this stuff! The task was daunting, to say the least.


Todd stopped by for a cold drink, saw what I was doing and handed me a floor scrapper. He showed me how to use it, and I removed more flooring in one minute than I had in the last hour! Frustrating, yes, but now I had the right tool to get the job done much quicker. Having the right tool to fix any problem makes all the difference, and knowing how to use it the right way is equally important – the same goes for email marketing.


JangoMail can be used in so many different ways, and sometimes you don’t realize what tools you have right at your disposal. I have heard the excitement of so many customers when they discover some of our automated features, for example. From setting up birthday messages to reorder reminders, and so much more. If you have data, we have automation that can help you put it to work for you.


So before you go scraping the floors on your hands and knees, spend a few minutes on the phone with a JangoMail expert, also known as a jangolope. You can reach us from 7 A.M. and 7 P.M. (US/EST) at 888-465-2646. We’re here to listen and discuss your business needs. Our team of jangolopes will get you on track to using the right tools, the right way! Look for our monthly support blog straight from the JangoMail Command Center.

What Makes a Company Great?

By: Mark Mentzer
Regional Sales Manager


I recently joined JangoMail as the Regional Sales Manager for the east coast.  JangoMail is a growing company and this is a new position created as part of that expansion.  Many companies attempt to grow, but merely expanding doesn't guarantee success.  There are other factors at work that need to be present in a company of excellence.

The 1980's book, "In Search of Excellence," may be dated, but the premise of what makes a company successful is still relevant today.  I found many of these "factors of excellence" present at JangoMail, and I want to share them with you:

• Customer Focus - JangoMail is passionate about developing relationships with customers and providing VIP customer service.  This is demonstrated by our strong customer service policy that provides technical support through phone, chat, and email to all customers, regardless of account size.
  
• Product Focus - A consistent focus on improving the functionality of our product by listening to customers, and developing new features that meet their needs.
  
• Flexibility - Our company promotes and encourages active employees to make decisions, at all levels.  This management philosophy facilitates a sense of ownership and autonomy, allowing quick decision making and problem solving.
  
• Absence of Internal Silos - Successful companies today remove bureaucratic barriers and foster communication between all functional departments: marketing, sales, development, finance, management, etc.  JangoMail actively promotes and practices cross functional interaction and problem solving.
  
• Overall Value - You get more product features for your money like volume, delivery, and customer service.  This translates into a high value relationship for JangoMail customers compared to our competition.

JangoMail offers a great overall value in terms of product functionality, price, and service for large volume, permission based email marketing campaigns.  And, we are consistent in improving and delivering this value to our customers.  It is the combination of all these factors that I found at JangoMail that make it a company of excellence, and a great place to work.

The Twelve Days of JangoMail

Written by: Adriénne Horsley
JangoMail Regional Customer Liaison

On the first day with JangoMail

my Support Rep said to me:
Send 500 emails for free.

On the second day with JangoMail
my Support Rep asked me:
How can I help you?
And send 500 emails for free.

On the third day with JangoMail
my Support Rep said to me:
We offer VIP Service.
How can I help you?
And send 500 emails for free.

On the fourth day with JangoMail
my Support Rep asked me:
How did you build your list?
We offer VIP Service.
How can I help you?
And send 500 emails for free.

On the fifth day with JangoMail
my Support Rep said to me:
Try our new templates!!!
How did you build your list?
We offer VIP Service.
How can I help you?
And send 500 emails for free.

On the sixth day with JangoMail
my Support Rep asked me:
Would you like a demo?
Try our new templates!!!
How did you build your list?
We offer VIP Service.
How can I help you?
And send 500 emails for free.

On the seventh day with JangoMail
my Support Rep said to me:
Please set up Domain Keys.
Would you like a demo?
Try our new templates!!!
How did you build your list?
We offer VIP Service.
How can I help you?
And send 500 emails for free.

On the eighth day with JangoMail
my Support Rep said to me:
Subscribe to our blog.
Please set up Domain Keys.
Would you like a demo?
Try our new templates!!!
How did you build your list?
We offer VIP Service.
How can I help you?
And send 500 emails for free.

On the ninth day with JangoMail
my Support Rep said to me:
Meet Jack the Jangolope!
Subscribe to our blog.
Please set up Domain Keys.
Would you like a demo?
Try our new templates!!!
How did you build your list?
We offer VIP Service.
How can I help you?
And send 500 emails for free.

On the tenth day with JangoMail
my Support Rep said to me:
Create custom tracking.
Meet Jack the Jangolope!
Subscribe to our blog.
Please set up Domain Keys.
Would you like a demo?
Try our new templates!!!
How did you build your list?
We offer VIP Service.
How can I help you?
And send 500 emails for free.

On the eleventh day with JangoMail
my Support Rep said to me:
Our API is awesome.
Create custom tracking.
Meet Jack the Jangolope!
Subscribe to our blog.
Please set up Domain Keys.
Would you like a demo?
Try our new templates!!!
How did you build your list?
We offer VIP Service.
How can I help you?
And send 500 emails for free.

On the twelfth day with JangoMail
my Support Rep said to me:
Only use TinyMCE!!!
Our API is awesome.
Create custom tracking.
Meet Jack the Jangolope!
Subscribe to our blog.
Please set up Domain Keys.
Would you like a demo?
Try our new templates!!!
How did you build your list?
We offer VIP Service.
How can I help you?
And send 500 emails for free.

Gene Marks: Are You a Great Customer?

A guest post by Gene Marks


Why I’m In Love With Andrew.  Yes, That’s Right:  Love.

Andrew, I love you.

No, not in that way.  Not that there’s anything wrong with that.  It’s just that you’re a good guy and I’ve known you for almost ten years now.  You’ve been a great client of ours.  You’re nowhere near our largest.  In fact, I just checked this and I think you paid us less than $2K last year for services.  But that’s completely OK.  Because I look forward to speaking with you.  I’m happy to be your service provider.  I really enjoy doing business with you.  You are the kind of client everyone should have.  And everyone should aspire to be.  Why is that?

For starters, you are nice to me and my people.  You treat us with courtesy.  You offer coffee.  You place us in a nice conference room or cubicle when we come onsite to do work.  Your employees, watching how you act, act the same.  We never feel like villains when we come to your offices.  We appreciate your friendly atmosphere and we like the fact that you and your people treat us like an extension of your own company.  Some of our clients treat us terribly:  their offices are dim and their employees pretend we don’t exist.  It’s as if we’re the enemy.  We’re not.  And we appreciate that you recognize that.

You do what you say you’re going to do.  You’d be surprised how many people don’t.  They sign contracts with us, promising to pay when services are performed, and then we find ourselves chasing them down for money weeks or even months later.  It’s demoralizing, frustrating and unprofitable.  So thank you.  Thank you for paying your bills on time.  Thank you for getting us the materials that we request so we can do our jobs.  Thank you for being there when you say you’ll be there.  Thank you for not keeping us waiting, changing the dates of our visits again and again and letting us know in advance if there are any plans in your company that will affect the services that we’re performing.

You want to learn, not attack.  We provide technology services.  That’s our expertise.  It’s not your expertise.  Thank you for recognizing that.  We appreciate that when you don’t understand something you don’t attack us.  You don’t become defensive.  You don’t unfairly accuse us of taking advantage.  You respect our role and our expertise.  You don’t hide your insecurities or lack of confidence behind an angry tirade to make yourself look better in front of your employees.  You are not afraid to admit that you’re ignorant about certain things.  We all are.  You ask us to explain these things, to educate you, to help you learn how you can be better.  We appreciate this.  We hate feeling like we’re the bad guy or that we’re doing something underhanded or taking advantage of your ignorance when it’s really you that doesn’t understand.  Thanks for admitting this and being a good partner.

You are the best kind of client Andrew.  You know what you know.  And you know what you don’t know.  You hire us, and other outside service providers, for our expertise.  You don’t nickel and dime.  You’re not confrontational.  You recognize, correctly, that we are in this to help you succeed.  Because when you succeed we succeed.  Good service providers know this.  And so do their customers.  Yes Andrew, I love you.  But no, not in that way (not that there’s anything wrong with that).  I love you because you’re the best kind of customer there is.