Expanded Support Coverage

We are happy to announce expanded support coverage. In addition to regular support hours of 9 AM to 7 PM EST, our support desk will now also be staffed from 7 PM to 4 AM EST Sundays through Thursdays. Our new support technician, Edgar, will be providing this expanded coverage from his home office in Australia.

We still provide 24 hour emergency support through www.jangomail911.com, but now, even non-emergencies will be answered from 7 PM to 4 AM Sundays to Thursdays.

New method to specify Transactional Group using the SMTP service

We've introduced a new method to assign a transactional email to a Transactional Group. Along with specifying the Transactional Group in the Subject line, you can now also specify it in a custom X-Header.

If you're using the JangoMail SMTP server to send transactional email, you're likely familiar with the concept of Transactional Groups -- categories to which you can assign various types of transactional emails. For example you may have the following Transactional Groups set up in your account:

1. Order Confirmations
2. Renewal Reminders
3. Thank Yous

Previously you could assign an email to a particular Transactional Group by specifying the Transactional Group's name in the Subject Line surrounded by curly brackets. For example, if I sent an email with the Subject:

Subject: Thanks for your purchase {Thank Yous}

...then this email would get assigned to the Transactional Group called "Thank Yous", and the email would be sent with the curly brackets and the part in between stripped out.

Now, there's an alternate way to assign an email to a particular Transactional Group...you can specify an X-header with the Transactional Group's ID. If you're sending emails through relay.jangosmtp.net programatically, such as through .Net or PHP code, and if you have the ability to add an X-header to the email message, you can use this method. The format is as follows:

X-TransGroupID: TransactionalGroupID

For example, if the Transactional Group "Thank Yous" had an ID number of 78929, then you would add the header:

X-TransGroupID: 78929

Specifying an X-TransGroupID header overrides any Transactional Group designation in the Subject Line.

You can retrieve the ID number of a Transactional Group by going to the Transactional Reporting section of your account, where the various Transactional Groups are listed, along with their delivery statistics and their ID numbers.

New Report: Email Address Delivery Diagnostics

Email marketers often have questions about their email delivery and why a certain email address isn't receiving emails. We launched a new report to answer these questions and to provide the most transparency possible to our users. The new Delivery Check report runs a diagnostic check on an email address. If you are having a delivery issue with a certain email address, this report will perform a number of checks to help you resolve your delivery issue.

To use this report, click the REPORTS tab and then the Delivery Check link.

Enter an email address to diagnose and click the Diagnose button.

The Delivery Check report checks the following:

*Is the email address correctly formed?
*Is the email address on the unsubscribe list?
*Is the email address on the bounce list? If so, a details link will appear to provide you with more information.
*Does the email address appear on the recipient list of a recent email campaign? If so, you can view the log file.
*Does the email address appear on the recipient list of a recent transactional message? If so, you can view the log file.

The JangoMail Support Team is also available to assist you with any issues you may be having. If you need help, contact us via the Support Contact Form.

User interface updates - users switched to new interface

Tonight, all users still on our old "frames" interface have been switched to the new "no-frames" interface. Most recent features and all future features will only be available in the new "no-frames" interface.

Should you have a specific need to use the old interface, you can still manually switch back by clicking the "Switch to Old Interface" link in the top blue area.

Additionally, those users that had setup Reporting-Only logins will now notice that the Reporting-Only dashboard has also been updated to the new no-frames interface.

New Feature: Social Sharing Links

We have added Social Media Sharing Links to our Enhanced HTML Editor. You can instantly add buttons to your emails to Share via Facebook, Twitter, Google and  MySpace.

There are two ways to add social media buttons:

1. Click on the new Facebook or Twitter icon in the Enhanced HTML Editor to instantly add a button.

2. Click on the Social Links popup under Message Tools to add HTML code directly to your email.

To add sharing buttons directly to the HTML code, copy and paste the provided HTML code into your email.

  

How do social media sharing links work?

The buttons in the email will look like this:

When recipients click on the Twitter button, they will land on this Twitter page, which includes a link to the web page version of the email:

The Facebook button will bring recipients here and link to the web page version of the email:

The Google button brings recipients here. Recipients must fill out the details and Google will automatically link to the web page version of the email.

Recipients land here when they click on the MySpace button:

New Feature: See what device your recipients are opening emails with

We've added a new column to open-tracking reports -- you can now see what browser or device, known as the "email client", your recipients are opening your email with, including the iPhone, iPad, BlackBerry, Firefox, Safari, Internet Explorer, Chrome, and many other platforms.

Use this data to further personalize email campaigns. For example, use your open tracking reports to send a new email campaign with the Subject "Save 20% on next brownie order - for iPad users only" to just the people that opened your last email campaign with an iPad.

To access "email client" reporting data, to Reporting and then go to Opens from either your broadcast email campaign reports or your transactional email reports.

From the Raw Data view, you can see what email client each individual recipient opened the email with. Or, click the By Email Client tab to get aggregate totals on how many emails were opened per email client.

Transactional Email Opens Sample: See how many of each email client type was used to open emails in a specific Transactional Email Group.

Broadcast Campaign Raw Open Tracking Data: See exactly what email client was used to open the email for each recipient. Includes the technical Browser-Agent as well as the friendly name of the email client.

How to use JangoMail as an Email Discussion List service

Over the years, we've had many inquiries about whether JangoMail can be used as an email discussion list, also known as a "listserv". With some features we've recently added, it is possible to use JangoMail this way, and it's quite convenient.

First, what is an email discussion list?

1. You setup an Email List of people in your organization.
2. Using your regular email program like Thunderbird, Outlook, or GMail, you send an email to your-username@init.jangomail.com, and that email then gets propagated to everyone in the Email List that you setup in step 1.
3. When people reply to your email, it can either go to everyone on the Email List, or just the person who wrote the original email. It's up to you, based on you have your account set up.
4. Get open tracking, click tracking, DomainKeys/DKIM signing on all emails and replies sent to the entire Email List.

Email discussion lists are useful for organizations that want to have large group conversations over email. JangoMail is one of the few ESPs (Email Service Providers) to offer this feature.

This article assumes you know how to setup an Email List, but the basic steps are:

1. Click on Email Lists tab.
2. Create a new Email List.
3. Define fields for your Email List.
4. Import your email addresses and other fields into the Email List.

Using an Email List as an Email Discussion List

Once you've setup your Email List, now it's time to set the list up to be used as an email discussion list. Go to the "Settings" tab.

Here you will make appropriate changes such that your Email List can be used as an email discussion list. There are several settings that must be made:

1. Leave From Display Name blank. If you enter a value here, then this will be the name that all the emails in the discussion will be "from" rather than the name of the person who wrote the email. If you're going to have an email discussion within your organization, you likely want each response to show as being from the person who wrote it.
2. Set From Email Address to Of Email List. This will make it such that anytime someone starts or responds to the discussion, the From Email Address always be username@init.jangomail.com, forcing all replies to that address as well, which will make it so that each reply is propagated to everyone on the list. Note: If you want replies to the initial sender to go just to the sender, rather than to everyone on the list,then set this to Of Just Sender.
3. Set Group(s) to Send To to the Email List that you wish to be the discussion list.
4. Set Authentication to Using From Address, and choose the same Email List from the multi-select that you chose in step 3.

Your Email List is now setup as an email discussion list. Anyone in the list can send an email to everyone else in the list simply by composing and sending an email to username@init.jangomail.com, from any external email program, like Thunderbird, Outlook, or GMail for example. All replies will also go to the entire list, since replies will be directed to username@init.jangomail.com also. Only members of the Email List may send an email to username@init.jangomail.com for propagation to the rest of the list. If a non-member sends an email to username@init.jangomail.com, the email will be discarded.

Why use JangoMail as your Email Discussion List Service?

Using JangoMail over a traditional "listserv" service offers these benefits:

1. Each message, from the original email to the list, to all replies, is tracked as an individual campaign, so you can get analytics, such as open-tracking and click-tracking on each email and each reply.
2. All emails can be DomainKeys/DKIM signed.
3. Verify delivery to recipients via SMTP Logs.
4. Automatically have bounce-backs and removal-requests handled.