Thursday, August 19, 2010

New method to specify Transactional Group using the SMTP service

We've introduced a new method to assign a transactional email to a Transactional Group. Along with specifying the Transactional Group in the Subject line, you can now also specify it in a custom X-Header.

If you're using the JangoMail SMTP server to send transactional email, you're likely familiar with the concept of Transactional Groups -- categories to which you can assign various types of transactional emails. For example you may have the following Transactional Groups set up in your account:

1. Order Confirmations
2. Renewal Reminders
3. Thank Yous

Previously you could assign an email to a particular Transactional Group by specifying the Transactional Group's name in the Subject Line surrounded by curly brackets. For example, if I sent an email with the Subject:

Subject: Thanks for your purchase {Thank Yous}

...then this email would get assigned to the Transactional Group called "Thank Yous", and the email would be sent with the curly brackets and the part in between stripped out.

Now, there's an alternate way to assign an email to a particular Transactional can specify an X-header with the Transactional Group's ID. If you're sending emails through programatically, such as through .Net or PHP code, and if you have the ability to add an X-header to the email message, you can use this method. The format is as follows:

X-TransGroupID: TransactionalGroupID

For example, if the Transactional Group "Thank Yous" had an ID number of 78929, then you would add the header:

X-TransGroupID: 78929

Specifying an X-TransGroupID header overrides any Transactional Group designation in the Subject Line.

You can retrieve the ID number of a Transactional Group by going to the Transactional Reporting section of your account, where the various Transactional Groups are listed, along with their delivery statistics and their ID numbers.

Wednesday, August 18, 2010

New Report: Email Address Delivery Diagnostics

Email marketers often have questions about their email delivery and why a certain email address isn't receiving emails. We launched a new report to answer these questions and to provide the most transparency possible to our users. The new Delivery Check report runs a diagnostic check on an email address. If you are having a delivery issue with a certain email address, this report will perform a number of checks to help you resolve your delivery issue.

To use this report, click the REPORTS tab and then the Delivery Check link.

Enter an email address to diagnose and click the Diagnose button.

The Delivery Check report checks the following:

*Is the email address correctly formed?
*Is the email address on the unsubscribe list?
*Is the email address on the bounce list? If so, a details link will appear to provide you with more information.
*Does the email address appear on the recipient list of a recent email campaign? If so, you can view the log file.
*Does the email address appear on the recipient list of a recent transactional message? If so, you can view the log file.

The JangoMail Support Team is also available to assist you with any issues you may be having. If you need help, contact us via the Support Contact Form.

Saturday, August 14, 2010

User interface updates - users switched to new interface

Tonight, all users still on our old "frames" interface have been switched to the new "no-frames" interface. Most recent features and all future features will only be available in the new "no-frames" interface.

Should you have a specific need to use the old interface, you can still manually switch back by clicking the "Switch to Old Interface" link in the top blue area.

Additionally, those users that had setup Reporting-Only logins will now notice that the Reporting-Only dashboard has also been updated to the new no-frames interface.