New Report: Email Address Delivery Diagnostics

Email marketers often have questions about their email delivery and why a certain email address isn't receiving emails. We launched a new report to answer these questions and to provide the most transparency possible to our users. The new Delivery Check report runs a diagnostic check on an email address. If you are having a delivery issue with a certain email address, this report will perform a number of checks to help you resolve your delivery issue.

To use this report, click the REPORTS tab and then the Delivery Check link.

Enter an email address to diagnose and click the Diagnose button.

The Delivery Check report checks the following:

*Is the email address correctly formed?
*Is the email address on the unsubscribe list?
*Is the email address on the bounce list? If so, a details link will appear to provide you with more information.
*Does the email address appear on the recipient list of a recent email campaign? If so, you can view the log file.
*Does the email address appear on the recipient list of a recent transactional message? If so, you can view the log file.

The JangoMail Support Team is also available to assist you with any issues you may be having. If you need help, contact us via the Support Contact Form.