Tuesday, February 28, 2006

Change with how From Display Name is remembered

In the "Send E-mail" section, when you clicked the "Compose New Message" button, previously the From Display Name field would be pre-filled with the last From Display Name used on the specific computer.

NOW, the From Display Name that is remembered and pre-filled will be tied to the specific account that is logged in rather than the physical from which JangoMail is being accessed.

Monday, February 13, 2006

We are no longer checking help@us.jangomail.com

Requests for support sent to help@us.jangomail.com will no longer be read/answered. An autoresponse will be sent back to the sender requesting the sender to fill out the form at https://www.jangomail.com/Support/ instead.

Friday, February 03, 2006

New Way to Contact JangoMail Support

Since the beginning of JangoMail, we have used help@us.jangomail.com as our support e-mail address. We are phasing out help@us.jangomail.com and phasing in a new web-based support contact system, located at:


This web-based support contact form has several advantages over using help@us.jangomail.com:

1. help@us.jangomail.com gets a lot of spam, and sometimes real support requests are confused with spam and vice versa.

2. It isn't always apparent to which account a particular support e-mail is referring, unless you, the user, are careful to include your username or contact information within your e-mail message to help@us.jangomail.com.

3. Our support personnel will now be able to look at your support history to refer back to an old case when necessary.

4. If you are logged IN to your account when accessing http://www.jangomail.com/Support/, then all of the contact information fields will already be filled out. All you have to do is type in a Subject and Message and hit the button.

We will continue to read and respond to e-mails sent to help@us.jangomail.com for now, but around mid-next week we will setup an autoresponder on the help@us.jangomail.com account that automatically kicks back an e-mail instructing you to submit your support request at https://www.jangomail.com/Support/ instead.