Wednesday, August 26, 2015

Master Account and Subaccount Setup Explained

What is a Master Account with Subaccounts at JangoMail and how this setup can help JangoMail customers.

What is Agency Setup?

Agency Account really means Master Account and Client Subaccount really just means Subaccount, so we’ve decided to make it easier for everyone! Starting today we will begin calling Agency Accounts Master Accounts and Client Subaccounts, Subaccounts.

We created Agency and Client Accounts for the advertising and marketing firms that were some of JangoMail’s first clients. But, this type of account setup benefits so many other types of organizations! From universities who use this feature to separate each of its departments to companies who create Subaccounts for each salesperson. JangoMail’s Master and Subaccount feature is a powerful and flexible way to manage multiple accounts under one umbrella.

Creating a master account could save you $$$

Creating one Master Account with a number of Subaccounts is cheaper than creating a number of separate JangoMail accounts. At JangoMail, cost is calculated by the number of emails sent. The price per email decreases as the quantity of emails sent increases. With the Master Account setup, all Subaccounts are included in the total send volume. This way the Master Account gets the lowest cost per email, due to the combined sending volume. The billing structure is still flexible. We can send one bill for the combined Subaccounts to the Master Account or we can bill each Subaccount separately.

A University may have three departments each with their own account, spending $969 total.
With 3 JangoMail accounts this university would pay $969 / month

The University saved money with the Master Account / Subaccounts setup.
With a Master Account and 3 Subaccounts the University would pay $868 / month

Lose Fewer Email Addresses Due to Unsubscribes

Unsubscribing email addresses from your list when asked isn’t just good business practice, to comply with CAN-SPAM, it’s the law. But, if an email addresses unsubscribes from a university’s athletics emails should it automatically be unsubscribed from emails about alumni events? At JangoMail Subaccounts do not share unsubscribe information. This way email addresses are not unsubscribed from an account for no reason. The unsubscribe information can be shared back to the Master Account if desired.

Easily Share Templates

Master Accounts can create and share email templates with Subaccounts. This allows an HTML expert to create templates that non-experts in each Subaccount can easily edit. A practical scenario for this is a university. The marketing department could create universal templates with the proper logos, headers and footers and send to each department (Subaccount) to complete using JangoMail’s WYSIWYG tool.

Would your JangoMail account benefit from Subaccounts?

Many of our potential customers think that the Master Account with Subaccounts setup isn’t for them, because they are not an agency. However, it is useful for numerous other types of clients that have multiple groups all sending within one organization. If you have one JangoMail account for multiple different types of sending, or for different departments within your organization, this setup might be the right choice for you.

If you’d like to learn more about how JangoMail’s Master Account and Subaccount setup could work for your organization, please contact our support team or call 1-888-GO-JANGO.

If you are not a JangoMail customer but would like to learn more about our Master Account and Subaccount setup, or any of JangoMail's other great features - signup for a free trial today or contact one of our email experts.

Thursday, August 20, 2015

Message Tagging: an Underutilized JangoMail Tool

Message tagging is a JangoMail feature that will help you organize your account.

How to Organize Your Account

Message tagging is one of JangoMail's most useful features, but it is generally underutilized by our clients. JangoMail saves every message sent by active accounts. With all of this information visible, some JangoMail users may find it hard to find and organize their sent messages. An easy way to filter and find messages is our tagging feature.

A few ways we have seen our customers utilize message tagging:
•Identical campaigns separated according to recipient groups
•Multiple events/promotions, each with multiple campaigns
•Different message types: account updates, reminders, promotions, etc.

This is a JangoMail account sorted with message tagging.
This is a JangoMail account sorted using the tagging feature. 

Tips to Get Started with Message Tagging

Always keep these ideas in mind when tagging your account's messages:
•Do you have multiple events or departments sending through your single account?
•You can always add additional tags at any time, but if you have many campaigns and haven't yet used tags, it's a good idea to start with a basic idea of how to organize your messages.

How to Begin Creating Tags

You can enter your new tag into the "Tags" text box. Once created, new tags will appear in your tag list. Each tag can be assigned a color, which can be changed after it’s created. 

How to Add a Tag to a Message

To add a tag to an existing message, head to the operations field in the message page and click the assign tags icon. This is located next to the preview and delete icon. Adding new tags is easy. So if you are missing one, it only takes a couple seconds to create it.
Screenshot of attaching tags to an existing JangoMail message.
How to assign tags to a message. 

How to View A Specific Type of Tagged Message

In your sent folder you will see a list of tags. To highlight a message, just click on the tag you are looking for to tag the messages. After you have finished finding your tag, you can go to "clear applied tags" to leave the view.

How to Manage Tags

At the bottom of your list of tags there is a manage tags link. Clicking this link takes you to the manage tags interface, where you can do anything from renaming to changing the color to deleting a tag altogether.

How Message Tagging Helps You

Message tagging is similar to cleaning up your office. When you have papers all over the place, it can be hard to get anything done. A filing cabinet might be the best way to organize loose papers. Think of this tool as your online filing cabinet.

Don't See Message Tagging?

If you do not see message tagging in you user interface, don’t worry! It just needs to be turned on for your account. Contact our support team today and can turn it on within a matter of minutes.

If you are a JangoMail customer and would like more information on setting up tags in your account you can visit our tutorial or contact a member of our support team.

If you are not a JangoMail customer and you would like to learn more about sending email marketing visit our website to sign up for a free trial or contact an email marketing expert