Master Account and Subaccount Setup Explained

What is Agency Setup?

Agency Account really means Master Account and Client Subaccount really just means Subaccount, so we’ve decided to make it easier for everyone! Starting today we will begin calling Agency Accounts Master Accounts and Client Subaccounts, Subaccounts.

We created Agency and Client Accounts for the advertising and marketing firms that were some of JangoMail’s first clients. But, this type of account setup benefits so many other types of organizations! From universities who use this feature to separate each of its departments to companies who create Subaccounts for each salesperson. JangoMail’s Master and Subaccount feature is a powerful and flexible way to manage multiple accounts under one umbrella.

Creating a master account could save you $$$

Creating one Master Account with a number of Subaccounts is cheaper than creating a number of separate JangoMail accounts. At JangoMail, cost is calculated by the number of emails sent. The price per email decreases as the quantity of emails sent increases. With the Master Account setup, all Subaccounts are included in the total send volume. This way the Master Account gets the lowest cost per email, due to the combined sending volume. The billing structure is still flexible. We can send one bill for the combined Subaccounts to the Master Account or we can bill each Subaccount separately.

With 3 JangoMail accounts this university would pay $969 / month

With a Master Account and 3 Subaccounts the University would pay $868 / month

Lose Fewer Email Addresses Due to Unsubscribes

Unsubscribing email addresses from your list when asked isn’t just good business practice, to comply with CAN-SPAM, it’s the law. But, if an email addresses unsubscribes from a university’s athletics emails should it automatically be unsubscribed from emails about alumni events? At JangoMail Subaccounts do not share unsubscribe information. This way email addresses are not unsubscribed from an account for no reason. The unsubscribe information can be shared back to the Master Account if desired.

Easily Share Templates

Master Accounts can create and share email templates with Subaccounts. This allows an HTML expert to create templates that non-experts in each Subaccount can easily edit. A practical scenario for this is a university. The marketing department could create universal templates with the proper logos, headers and footers and send to each department (Subaccount) to complete using JangoMail’s WYSIWYG tool.

Would your JangoMail account benefit from Subaccounts?

Many of our potential customers think that the Master Account with Subaccounts setup isn’t for them, because they are not an agency. However, it is useful for numerous other types of clients that have multiple groups all sending within one organization. If you have one JangoMail account for multiple different types of sending, or for different departments within your organization, this setup might be the right choice for you.

If you’d like to learn more about how JangoMail’s Master Account and Subaccount setup could work for your organization, please contact our support team or call 1-888-GO-JANGO.

If you are not a JangoMail customer but would like to learn more about our Master Account and Subaccount setup, or any of JangoMail's other great features - signup for a free trial today or contact one of our email experts.

Email Blast Software | JangoMail Demo & Review Video

Gregg Stebben from Stealth Radio Network provides detailed commentary about the robust and automated email blast software features of JangoMail.

Special thanks to Jonathan Dwyer from Endicow for creating this video, and JangoMail expert, Stephanie Yount, who performed the demo.

Featured Email Blast Software…

JangoMail is email blast software to send HTML email newsletters by using pre-existing templates or by writing your own code.

Presented By…

Gregg Stebben is the Founder & CEO for Stealth Radio Network.

Stealth Radio Network is a radio news bureau that works with the nation’s top magazines, book publishers, non-profits, global consumer brands, and retailers.

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Video Script:

So my name is Greg Stebben, and I have an interesting set of things I do in a given week. I'm an editor of a national magazine and also the host of their nationally syndicated radio show. And I also own a small boutique PR firm, and all we do is book radio interviews for our clients on radio. And if you have any experience in radio at all, it's kind of like working in the stock market, things move really fast and you've got to be on top of it.

And having a tool like JangoMail makes it essential. Because it's very, very flexible and enables us to do things that are really tightly targeted and very tuned for our audience. What we do is really all about relationships and JangoMail has enabled us to really manage relationships, when necessary, one at the time or in small groups. And that has been an essential part of the tool for us.

I've been a customer of JangoMail for probably 10 or 12 years. And one of the things that has really impressed me is that they keep redoing it, making it better, refining it, coming out with new versions. And in the last couple of years the number of revisions they've made on the user interfaces just, they've done some unbelievable stuff.

The four main areas that our customers use are the messages, there's not a limit to how many that you can keep track of, so I've got over five pages of stuff that I've done here.

Well this was one of the things that they rolled out a couple years ago that absolutely transformed the user experience of using JangoMail. That little search bar over there is so powerful. You can really drill down and find stuff both very quickly and very easily. And you know when you're handling a lot of different email campaigns, that's absolutely what you need to be able to do. You need to be able to pick things out and find what you're looking for.

And let me say one other thing that's really powerful that they added. This Identifier column there, it took me a while to figure out how useful that was. But if you're an online marketer or PR person, you may have campaigns with the same subject over and over and over again. You may be resending the same messages. When they added the field for that identifier, it enabled you to add a date or something else unique that separated out today's campaign of the same name from yesterday's campaign of the same name.

So Messages is probably the number one place that our customers get their use. Lists is a second area that a lot of our customers use. Whether it is actually creating lists inside of JangoMail, or you can also connect to different local databases. If you have a database running on your computer like an Excel spreadsheet or if you're connecting to a web based database.

Assets, this is where you can keep track of images, PDF files, and you can use them inside your messages. There's no limit to how many you can have in your account. We do give you the option to attach files to your messages, but it is a smoother operation if you actually link to it. So you can host them here in JangoMail and then link to them in your messages.

And then Reports is probably the most trafficked area across the board for all customers, even more than Messages. Because we do have customers that use our API functions, so they never really even go to Messages, but they do come to Reports. We have it broken down into three different sections. We have Broadcast Messages, we have Transactional Messages, and then we have some management reports and tools.

You can keep track of the bounce addresses that occur in your accounts. We'll give you that list. We do the same with unsubscribes. We keep track of any address that unsubscribes.

We keep track of the campaign ID number. Every campaign that you send out we'll keep track of the subject line for you, the date and time that it was sent, how many recipients. And then we're going to keep track of the opens if you're using open tracking. And you can actually click on this number. We'll be able to click here and see who opened this message that I had sent out. And it's going to show us that these three people opened my message. And it shows us how many times they opened that message as well.

I want to point out a couple of things that are actually not used as much that we're trying to start really showing our customers a little bit more of. So if we could to Lists in the section here called Sending and Receiving, we have two different types of automated messages. One are Recurring Messages and the other one are Triggers. So for both of these, it's an automated system. You could set up a recurring message. So let's say that you know that your company, every Thursday is going to be closed for five hours. You can set up a reminder.

The other one that we have are Triggers. And you can create an email. Here what you would do is you'd go in, you'd add a new item. And it's going to let you name the trigger. You would have already created the email itself. You'd go select the message and decide what event is going to trigger this email to go out, the message just being open, a link being clicked, a web page you viewed. Then you can set the behavior. When do you want this sent out? If it's happening every time a recipient performs the trigger or only once. It's definitely a feature that's under used that we're trying to help get out there, because we know a lot of our customers do those type of things, but they're being done manually.

And then we have one other automated message that you can set up. And those are called auto responders. And I'd say auto responders are our most used automated system right now. Anytime a recipient is added to a list, if you're using an auto responder you could set up a set of three or four different emails. I know we have several customers that use our auto responders as a set of three different newsletters that they want to go out.

One of the things you're going to get if you become a customer of JangoMail, is you're going to be working with a company that's really focused on the user experience and figuring out how to make systems and workflows work really efficiently and effectively and smoothly and easily.

Customer Spotlight: iwerk

By: Melonie Mottice
Senior Marketing Strategist

Welcome to our first Customer Spotlight!  Each post you’ll have the chance to read about one of our customers that are making huge email marketing strides using JangoMail.  Learn what features they use most and what you can do to improve your own campaigns.  This week, I’ll introduce you to iwerk, a software development and technical services company.

I had the pleasure of interviewing April Young, iwerk’s Delivery and New Business Manager.

Company: iwerk Industry: software development and                 technical services Website: www.iwerk.com Contact: www.iwerk.com/connect Favorite Features: custom reporting,                sub-accounts, and automation

Here’s a little background about the company: iwerk, is a software development company specializing in customer software development since 1991.  From websites to large database applications, the company operates as a digital arm, offering their clients full technical services.

A lot of iwerk’s clients are marketing agencies that need help with online promotions.

“Clients come to us because they’ve filled in a large project and they don’t have the resources to build it, so they make it pretty, and we make it work,” said April.

That’s where JangoMail comes in.

“Email marketing is a very integral part of our projects and JangoMail has been amazingly dependable,” she states.  “These are not small clients, these are big brands and everything has to function.”

April and her team use JangoMail’s transactional and broadcast service.

They work with a lot of clients that have specific needs that many other email service providers will not accommodate.

Here at JangoMail, however, we were willing to work with them.

When shopping for an ESP, April explains that finding one that could accommodate the needs of her clients was a challenge, until she started working with JangoMail.  In addition to our sub-accounts feature, custom reporting and automation were necessities.

“Usually one dev. (developer) is working on one project, and one is working on the other, so it’s very nice to be able to give them separate logins,” she said.

April’s clients do a lot of reporting.  She grants them access to the JangoMail dashboard so they can pull whatever numbers and stats needed each week without interfering with another account.

In order for any email campaign to be successful, JangoMail users must use quality lists that people register or opt-in for, not cold marketing emails.  JangoMail has a strict anti-spam policy to maintain the sending reputation of our clients, which is key to any successful email campaign.

In April’s case, the proof is in the pudding, well, campaign reporting.  She has some of the highest open rates we’ve tracked to date.

“We’ve had promotions where the email really is the next step in the registrant’s journey,” she adds.

Once a person registers for a contest or promotion, they receive an email with a confirmation code and they are redirected back to a website to enter the code in.  Without that automation, the promotion will not work.

To learn more about April and the iwerk team, check out their website at www.iwerk.com.  You can also contact them directly here.  They have offices in Detroit, Dallas, and Fort Worth.

Got a few cooks in the kitchen? Bring it - you've got JangoMail.

Managing multiple clients or in-house departments is child's play using our cutting-edge email marketing features. Some of our clients' favorites include the ability to create any campaign, capitalize on results reporting, and share out to as many or as few team members and partnering agencies as you want.

Here's how to do it:

Create sub-accounts
Easily create sub-accounts for your clients underneath a master umbrella account. With your consent, internal or external marketing, design, public relations and digital agencies can take full advantage of our highly flexible client sub-account capabilities. This feature allows you to maintain multiple JangoMail accounts; each distinctly modified to best service the unique needs of each entity.
It’s a smart deal for your business, too. All accounts are billed together, so you’ll get the lowest cost per email of the combined total sending volume.

Create multiple logins

You can create unique login credentials (username and password) for your account, without requiring the creation of additional accounts.
Any authorized user can have access, with the same permissions as the main username/password. For added protection, only the Administrator's login has API access, and the authority to initiate mass emails through an external email client or FTP to the JangoMail server.

Reporting only logins
Not everything is for everyone’s eyes – or usage. JangoMail lets you create separate logins for your account that allow a specified user to see and utilize reporting functions. However, they don’t have the ability to access other functions of the site that you’d rather keep proprietary.

Private Label

Keep JangoMail behind-the-scenes, so your business can steal the show. JangoMail features private label capabilities, which allow you to create a 100% domain-branded private label solution that re-brands JangoMail as your own personal email advertising application.

List sharing
If your master account contains sub-accounts, JangoMail lets you share out email lists across any of those sub-accounts. Those sub-accounts can then share email lists between other sub-accounts. Information is only proprietary as dictated by your master account, allowing sub-accounts free access to a variety of email lists.

Unsubscribe/Bounce sharing
For your accounts that have sub-accounts, unsubscribe and bounce lists can be shared from your master account to any sub-account you choose. Sub-accounts can also share out unsubscribe and bounce lists between other sub-accounts.
Information is only proprietary as dictated by your master account, allowing sub-accounts free access per your direction.

Locked templates
Some email campaigns are meant to be shared out by recipients. However, our Locked Template feature allows you to maintain the integrity of some information with that particular email – whether it’s brand-related or an exclusive offer.

FTP
Your JangoMail account also comes with an FTP account (FTP to client.jangomail.com) to upload images and other files (PDF, XLS, DOC, etc.) into your account Assets, a library for your referenced files. For added peace-of-mind, all files are copied to both our primary and backup server locations during the upload process.

How cool is that? Tell us what you think about this or any other JangoMail feature. And if you don't see something you'd like or need, hit us up any time for ways to make it happen. Until next time, have a great week!