Prior to switching our SMTP platform in March of 2007, JangoMail was using the Microsoft SMTP service to send e-mails. The MS SMTP service e-mailed back bounced messages to the address used in the MAIL-FROM part of the SMTP transaction. When we switched to our custom JangoMail SMTP Service in March 2007, this functionality disappeared, and instead all bouncebacks were stored in our database, rather than e-mailed back to the sender.
Under Settings --> Reply Management --> Bounce Handling, you can now specify whether bouncebacks should be e-mailed or not. You can choose to have bouncebacks:
- E-mailed back to the From Address on the e-mail campaign
- E-mailed to a different designated e-mail address
- E-mailed to both.