Tuesday, March 07, 2006

New Features: Spam blocker and better reply management

One of the complaints we frequently get from our higher volume and longer term customers is that they are frustrated with the amount of spam they receive at the address they use as their From Address in their mass e-mailings.

Why does this happen?

After a particular From Address has been used on large mass e-mailings, over time, the From Address becomes overexposed. Your From Address is obviously exposed to your recipients, and if your recipients have e-mail related viruses or spyware on their computers, your From Address can also be exposed to hackers and spammers.

We now have a spam blocker in place to combat this problem!

Our new spam blocker will filter out replies that are actually spam. Additionally:

1. You can decide whether or not they want to use the spam blocker.

2. If using the spam blocker, you can decide to have the e-mails classified as spam forwarded onto an e-mail address of your choice, or just sit in Reporting for viewing.

3. You can now decide what to prepend the subject line with in the cases of replies, challenge-responses, and spam messages. In the past, replies were always prepended with "USER REPLY: " and challenge response e-mails were always prepended with "CHALLENGE-RESPONSE: ". Now you can modify this text and add a prepend for spam e-mails as well, if you choose to have spam received by JangoMail sent to an e-mail address.

4. There is a new "Spam" category under Reporting --> Incoming Messages so that you can view spam that has been received by your account.

The default spam settings for all existing accounts and all new accounts are:

Spam blocker is on.
Spam is NOT e-mailed to any address.

All of these settings are under My Options --> Forward Replies To.

If in using our spam blocker feature, you notice false positives (e-mails being classified as spam that are legitimate replies), then please let us know so we can modify our spam-detection algorithm. You can let us know via https://www.jangomail.com/Support/.