Friday, January 24, 2014

On Track With Jack: It's Time to turn off EditLive

Hi JangoMail Users!

It's always hard to say goodbye, but it's time to bid adieu to a special friend. We've had our ups and downs, but lately there have been mostly downs. Sometimes you just know when it's time for someone to retire. With mixed emotions (but mostly excitement), I give you my tip for the week:

Turn off EditLive and Switch to Our TinyMCE(v3) Editor

EditLive works with Java, which for a very long time has caused lots of headaches for you and our support team. While browsers and Java update with the times, EditLive does not. In the past, these updates caused problems, but now we've finally hit a point where the latest Java update has caused EditLive to stop all together.

Luckily we have another editor that works great! The Advanced editor doesn't need Java and therefore doesn't error out like EditLive does.

As a reminder, here are a few benefits of using our Advanced editor:

  • If you can't resist copying from Word, use the new "Paste from Word" button. NOTE: We do NOT recommend creating any emails using Word. Copy/paste text using Notepad or a Simple Text Editor instead.

  • You do not have to wait for Java to load, and there are no error messages. 
  • Agencies: You can also lock content by restricting subaccounts from editing certain parts of an email. (This is more of an advanced tip: When using EditLive, in the HTML, you would tag an item as conenteditable="false". Now you can do that here too, add class="readonly".) 

To verify that you are using our TinyMCE(v3) editor, follow these steps:
  1. Click Settings.
  2. Select Authoring to expand section.
  3. In the last option, Preferred HTML Editor, check to see if TinyMCE is listed.
  4. If not, click the pencil icon to edit.

  5. Select TinyMCE.
  6. Press Save. 

Are you still using the old user interface? Here's some directions on how to switch there:

  1. Click Settings.
  2. Visit the Send E-Mail Page link.
  3. Choose TinyMCE for the HTML Editor.
  4. Click the Save Changes button.

If you haven't used our Advanced Editor before and have questions, our support team is here to help you transition.


Jack the Jangolope
Department of Awesome

About Jack
Jack the Jangolope is our JangoMail mascot.  Each week, look for Jack's emails for marketing advice, trends, and quick tips on how to grow your email marketing plan to the fullest!  Hop into email marketing each week with Jack's helpful tips!
We want to hear from you. Remember, at JangoMail it's your email, your way.  Have a topic you would like Jack to cover?  Email us at with the subject line: On Track With Jack.  Follow Jack on Facebook