Meet the Team - Angel Ellis

What does Star Wars, reading, and movie quotes all have in common? They have EVERYTHING to do with Angel Ellis, JangoMail's Onboarding Specialist!

Meet Angel Ellis, JangoMail's
 Onboarding Specialist

1.  What is your position at JangoMail?

Onboarding Specialist

2.  How long have you worked for JangoMail?

Since May 2013

3.  What do you like best about working for JangoMail?

I enjoy the people of JangoMail most.  Our team has created a helpful and enjoyable place to work while striving towards improvement both individually and as a team.  Professionally, each of us has specific strengths to put forth.  Relationally, we're all quirky individuals.  Altogether, it makes working for JangoMail a fun and fulfilling experience.

 4.  What feature do you like most?

Personalization.  Whether it's simply adding a first name to make it personal or employing conditional logic to tailor a completely unique message for your recipient, personalization can truly set you apart from other marketers.  The possibilities are limited purely by your imagination.

5.  What is your educational background or what experience led you here?

My educational background is in Biblical Studies, and I have customer service experience.

6.  What is your favorite hobby / pastime?

I would definitely say reading or spending time with family and friends.  Whether it's a lazy night in or an evening combo of dinner and a movie, I love both! Also, I'm a closet nerd that thoroughly enjoys Star Wars and Lord of the Rings.  While I certainly haven't read them all, I am enjoying the ones I am.  Bring on the books! 

7.  What is your guilty pleasure?

Chocolate.  Specifically, Dove Milk Chocolate and Kit Kats!

8. Any interesting facts you'd like to share?

I have a tendency to use quotes from movies or TV shows as standard fare in conversation.  It isn't always something obvious!  It could be a completely normal phrase with the right inflection that calls to mind a certain movie.  Most of the time, I just get blank stares in response, but there are those rare times when I get a look that says, "I understand that reference!"

Meet the Team - Jaime Holton

What does peanut farming, kettle chips, and four sevens all have in common? They have EVERYTHING to do with Jaime Holton, JangoMail's Senior Accountant!

Meet Jaime Holton, JangoMail's
Senior Accountant.

1.  What is your position at JangoMail?

Senior Accountant

2.  How long have you worked for JangoMail?

Since May 2013

3.  What do you like best about working for JangoMail?

The family environment.

4.  What is your educational background or what experience led you here?

I have an Associate's Degree in Business Management and just finished my Bachelor's Degree in English / Sociology.  I have been in accounting since 2006.

5.  What is your favorite hobby / pastime?

Anything sports related.

6.  What is your guilty pleasure?

Kettle Chips

7.  Any interesting facts you'd like to share?

I'm a farmer's daughter.  My dad was a cotton and peanut farmer, and a rancher.  I grew up driving tractors and working cattle.  I believe in a strong work ethic.

8.  Do you have a catchphrase, funny saying, or personal quote?

I don't, but I hate the saying, "It is what it is."  This tells me that there is no way to change or improve whatever you are talking about.

9.  Anything else you'd like to share about yourself?

My birthday is 7/7/77 and everyone says I must have good luck.  I do not.  Do not take me gambling.  You will lose all your money.  I don't even try anymore.

Meet the Team - Gayle Barcus

What does a chocolate addiction, reading, and quick wit all have in common? They have EVERYTHING to do with Gayle Barcus, JangoMail's Customer Service Representative!

Meet Gayle Barcus, JangoMail's
 Customer Service Representative.

1.  What is your position at JangoMail?

Customer Service Representative

2.  How long have you worked for JangoMail?

Since May 2013

3.  What do you like best about working for JangoMail?

The close-knit group of employees and the company's attention to customer service.

4.  What feature do you like most?

My favorite features are the delivery health check and the delivery optimizer tools. A lot of our customers do not know they can start the troubleshooting process on their own.

5.  What is your educational background or what experience led you here?

I have an Associate's Degree in Mental Health, but my extensive Customer Service experience led me to this job.

6.  What is your favorite hobby / pastime?

Reading and spending time with my friends and family.

7.  What is your guilty pleasure?

Chocolate!

8. Any interesting facts you'd like to share?

My only sister is 20 years younger than me and we both have the same parents!

9. Do you have a catchphrase, funny saying, or personal quote?

With my quick wit and good timing, everything I say is funny...haha!

10. Anything else you'd like to share about yourself?

For the first time in a long time, I genuinely love my job and the people I work with, customers and coworkers alike.

Meet the Team - Stephanie Yount

What do the initials S.Y., bowling, and 'are you kidding me!' all have in common? They are synonymous with Stephanie Yount, JangoMail's Customer Service Representative!

1.  What is your position at JangoMail?

Meet Stephanie Yount, JangoMail's
 Customer Service Representative.

Customer Service Representative

2.  How long have you worked for JangoMail?

Since May 8th, 2013

3.  How do you use JangoMail personally?

For system testing, customer sending, and automation.

4.  What do you like best about working for JangoMail?

The customers I work with on a daily, weekly, and monthly basis. The team here is also great!

5.  What feature do you like most?

The customer support.  The fact that we hide nothing, we are upfront about everything, and we offer all of our features at no extra cost!  We also offer a full-featured free trial!

6.  What is your educational background or what experience led you here?

I have worked with the general public since my first job at Krogers grocery store.  The majority of my experience, however, has been working with children at a local daycare.

7.  What is your favorite hobby / pastime?

Other than playing with my kids, I enjoy bowling and playing cards.

8.  What is your guilty pleasure?

Watching T.V. at night to relax!

9.  What is one random fact people don't know about you?

I graduated High School without ever going to kindergarten or 11th grade! :)

10. Do you have a catchphrase, funny saying, or personal quote?

"What the crap?!?", "It's/that's/you're a HOT MESS!", and "Are you freakin' kidding me?"

11. Anything else you'd like to share about yourself? 

I have two children, a boy and a girl that are 16 months apart.  We all have the same initials, S.Y. :)

Meet the Team - Erick Pece

What do salt and vinegar chips, mountain biking, and 'refresh your screen' all have in common?  They are synonymous with Erick Pece, JangoMail's Director of Technical Support!

1.  What is your position at JangoMail?

Meet Erick Pece, JangoMail's
Director of Technical Support

Director of Technical Support

2.  How long have you worked for JangoMail?

Close to three years

3.  How do you use JangoMail personally?

I use JangoMail both for internal support team use to send notifications, scheduling reminders, etc...I also use JangoMail for a few non-profit projects I'm involved in.

4.  What do you like best about working for JangoMail?

The team environment and flexibility to provide customers with the best support options - we're not reading from scripts! 

5.  What feature do you like most?

I have a background in software development, so my first choice would be our API, since it allows people to integrate with our system directly inside their own.  After that, the ability to connect directly to a web database is my next choice!

6.  What is your educational background or what experience led you here?

I have a Bachelor's in Computer Science and Information Management, and have had experience as a systems and network administrator at several other companies.  The team-oriented environment led me to JangoMail.

7.  What is your favorite hobby / pastime?

Mountain biking.

8.  What is your guilty pleasure?

Baked Salt and Vinegar chips. I can't stop myself when they're around!

9.  What is one random fact people don't know about you?

After graduating college in 2008, I haven't lived anywhere for more than 1.5 years until now.  I've been living in the same city for just over 2 years - we're on a roll!

10. Do you have a catchphrase, funny saying, or personal quote?

I often develop internal tools for our support team to provide them with the best information, which in turn allows them to provide customers with that information. Depending on my workload, I'll sometimes get requests to add features to these tools.  In some cases, I'm able to turn around that request in 5-10 minutes, at which point I'll say, "Refresh your screen."  I guess I'd say that's a phrase I've become known for by the support team.