New Survey Features: Export survey data, filter responses, specify a redirect URL

We've launched some long-awaited enhancements to our survey platform. You can now:

1. Export detailed survey response data straight out of Reporting
2. Filter survey responses by a particular question or answer, and then send follow-up email campaigns or create Email Lists based on filtered recipient data.
3. Specify a redirect URL where the user is taken after completing a survey
4. Call the API to retrieve survey responses programatically

Exporting survey data from Reporting

Click the survey column for an email campaign to go to the detailed responses data for that campaign.

Screenshot of detailed survey response data

Filtering survey data

You can filter survey response data by question or by response. After filtering the data, you can then send a followup email campaign to just the recipients that match the filter criteria, or create a new Email List based on the filtered data.



Specifying a redirect URL after survey completion

When designing a survey, you can specify a redirect URL as shown below:

After the user is done taking the survey, the user will be redirected to the URL specified rather than the default JangoMail survey-completion page.


API methods to access survey data

The new method is available in 3 formats, depending on your desired output format:



Survey responses must be retrieved by their corresponding email campaign, specifying the numeric Job ID. Additionally, the data can be sorted one of two ways, by recipient email address ("e") or by question ("q").

Reports_GetSurveyResponses_Dataset
Retrieves survey responses for a particular mass email campaign. Returns a Dataset.

Reports_GetSurveyResponses_String
Retrieves survey responses for a particular mass email campaign. Returns a String.

Reports_GetSurveyResponses_XML
Retrieves survey responses for a particular mass email campaign. Returns an XML document.

Your Company Logo in your JangoMail Surveys

JangoMail now has support for adding your company logo to surveys that you create through our website using the Surveys tab. Adding your logo to your surveys is a great idea, not only because it makes it clear who is conducting the survey, but it also builds on your branding by putting your image in front of your survey participants once more.

Adding your logo is accomplished in three simple steps:

1. While logged in, click on the Company Logo selection on the Settings tab
2. Input the URL of your company logo from your website (or wherever your logo image is hosted)
3. Click the Update Company Logo button

After your company logo setting has been updated, that logo will automatically appear at the top of any survey pages you create in the Surveys section of JangoMail.

Below is a screenshot with a sample survey put together to demonstrate the new feature.

Test Out Our New Survey Tool

We just launched the first ever Silverlight-based Survey Design Tool. You can now design and publish email survey invites through the JangoMail interface and view your survey results for each individual participant.

Set Up Instructions

1. Click on the new Surveys tab. If you don't have Microsoft's Silverlight Platform installed, you will be prompted to install it at this time. Survey recipients see the survey on a regular webpage and will not need to download Silverlight.

2. Click the Create a New Survey button to get started. Then choose the Blank survey option.

3. To create a new question, click in the box under Create a new item.

Edit the question and answer points by deleting the text that is currently there and typing in your own.

To use a pre-defined set of answers, click the down arrow next to your answer set.

To add space for short text answers and comment sections, click on the down arrow in the box under Create a new item. Then click on the type of answer you would like.

4. When you are done creating your survey, click the Save button.

5. To make the survey available for people to respond, you must publish it. Click on the Publish tab and then click Publish Survey. Here you will get a link that you can send to people to fill out your survey.

6. Set your survey to end by navigating to the Close tab and entering in when the survey should close. You can choose to end it immediately, on a certain date, or after a given number of responses.

Send the Survey

1. When you publish your survey you will be provided with a link. Copy that link.

2. Create an email message in the Messages section as you normally would. Paste in the link that you copied where appropriate. After testing your email and your link, send the email out to your survey list.

 

View Results

View Recipient-Level Results by clicking on My Surveys in the Surveys section. Click on the Results button next to the survey that you would like to view results for.

We will soon add results in our Reporting and Analytics section as well.