Thursday, April 09, 2015

Change Coming for JangoMail.com!

At JangoMail we are always looking for ways to improve. Lately we have been working to improve our website. Next Wednesday, April 15th, things will look a little different on the JangoMail site.

This first phase of changes will only affect the design of the JangoMail.com site and the URL for some pages of the JangoMail.com site.

What does this mean for you?

  1. The main pages of the JangoMail site will have a new design. If you go directly to the logon page you may not see these updates. However, if you go to our homepage, you will see a brand new design.
  2. The interface after logging in will appear the same, but the URL for all pages will begin app.jangomail.com in your browser.
  3. If you have created any bookmarks to the website, they may not work correctly. You can login at JangoMail.com to access our services. If you have trouble updating your bookmarks, please contact our support team.  

Please don't hesitate to call us with questions. You can  get in touch with us by email at support@us.jangomail.com, by support ticket, or by phone at 888.465.2646 or 937.701.7140

Here’s a sneak peek at part of the new design:

Preview of the new JangoMail homepage, we are working on a new website design.

Preview of the new JangoMail website that we have been working on, Jangolopes love Ohio!


Tuesday, January 06, 2015

Messages Gets a New Look!

With the release of our new Tagging feature, our development team has taken the opportunity to clean up and streamline the appearance of Messages and improve sorting functionality.



You'll now notice a sleeker presentation of campaign information. Campaign subject lines are neatly displayed with sent date and recipient count below. Messages in progress with no subject lines will be indicated by No subject.

With the new "Sort by" option, sorting messages becomes that much easier. Choose to sort campaign by newest, oldest, most recipients, or subject line.

This updated layout allows for the implementation of JangoMail's new Tagging feature. Tagging brings a new level of organization to your messages. Group together many campaigns with a single purpose; separate seemingly identical messages to identify them at a glance. Interested in using this new feature? Contact Support to request it!

Thursday, December 04, 2014

Meet the Team - Angel Ellis

What does Star Wars, reading, and movie quotes all have in common? They have EVERYTHING to do with Angel Ellis, JangoMail's Onboarding Specialist!


Meet Angel Ellis, JangoMail's
 Onboarding Specialist
1.  What is your position at JangoMail?
Onboarding Specialist
2.  How long have you worked for JangoMail?
Since May 2013
3.  What do you like best about working for JangoMail?
I enjoy the people of JangoMail most.  Our team has created a helpful and enjoyable place to work while striving towards improvement both individually and as a team.  Professionally, each of us has specific strengths to put forth.  Relationally, we're all quirky individuals.  Altogether, it makes working for JangoMail a fun and fulfilling experience.
 4.  What feature do you like most?
Personalization.  Whether it's simply adding a first name to make it personal or employing conditional logic to tailor a completely unique message for your recipient, personalization can truly set you apart from other marketers.  The possibilities are limited purely by your imagination.
5.  What is your educational background or what experience led you here?
My educational background is in Biblical Studies, and I have customer service experience.
6.  What is your favorite hobby / pastime?
I would definitely say reading or spending time with family and friends.  Whether it's a lazy night in or an evening combo of dinner and a movie, I love both! Also, I'm a closet nerd that thoroughly enjoys Star Wars and Lord of the Rings.  While I certainly haven't read them all, I am enjoying the ones I am.  Bring on the books! 
7.  What is your guilty pleasure?
Chocolate.  Specifically, Dove Milk Chocolate and Kit Kats!
8. Any interesting facts you'd like to share?
I have a tendency to use quotes from movies or TV shows as standard fare in conversation.  It isn't always something obvious!  It could be a completely normal phrase with the right inflection that calls to mind a certain movie.  Most of the time, I just get blank stares in response, but there are those rare times when I get a look that says, "I understand that reference!"

Thursday, November 13, 2014

Command Center: The Value of Using the JangoMail Sub-Account Feature

How do you manage multiple email marketing campaigns for different clients, departments, or organizations in a JangoMail account?  Use the JangoMail sub-account feature.

To access Sub-Accounts, after you've called JangoMail,
go to 'My Account' and click the 'Sub-Account' tab.
Sub-accounts have multiple uses in a customer-centric relationship management program including:

  • Tailored email marketing campaigns
  • One-to-one customer service
  • Customer retention programs
  • Building brand loyalty
  • Providing information to customers
  • Subscription billing
  • Managing rewards programs

The sub-account feature allows you to set up and manage multiple user accounts within a main JangoMail account.  Each sub-account has a unique user name, password, and from address domain. All managed by the administrator within a main account.

The account settings such as header/footer and unsubscribe list can be unique to each sub-account or can use the master accounts settings.  The main account administrator maintains complete control in setting up and monitoring these parameters for each sub-account.

Once a sub-account is set up, contact lists and email marketing campaigns can then be created and stored in each sub-account folder, separate from other sub-accounts.  The sub-account can be managed either directly through the login or through the master account.  This simplifies management and organization of multiple email campaigns for various customers, departments, or organizations.

The sub-accounts created in a master account are functionally separate, and are not billed individually for usage.  The billing is done only for the main account to allow for the lowest cost per email of the combined total sending volume, a true cost savings.

To set up this feature, call a JangoMail expert at 1-888-465-2646.  Once your master account is confirmed, log in and go to 'My Account'.  Select the 'Sub-Accounts' tab and click 'add a new item,' which will open a new window where you can create a username, password, from address, domain, and sub-account settings.  Once everything is entered, Save your settings and, congratulations, you just create a new sub-account.  It's that easy!

Using the JangoMail sub-account feature allows for the flexibility that marketing, design, public relations, communication, and other business types need to simplify their account management.  All the billing and email marketing services are met by the needs of multiple customers.

Thursday, November 06, 2014

Meet the Team - Jaime Holton

What does peanut farming, kettle chips, and four sevens all have in common? They have EVERYTHING to do with Jaime Holton, JangoMail's Senior Accountant!


Meet Jaime Holton, JangoMail's
Senior Accountant.
1.  What is your position at JangoMail?
Senior Accountant
2.  How long have you worked for JangoMail?
Since May 2013
3.  What do you like best about working for JangoMail?
The family environment.
4.  What is your educational background or what experience led you here?
I have an Associate's Degree in Business Management and just finished my Bachelor's Degree in English / Sociology.  I have been in accounting since 2006.
5.  What is your favorite hobby / pastime?
Anything sports related.
6.  What is your guilty pleasure?
Kettle Chips
7.  Any interesting facts you'd like to share?
I'm a farmer's daughter.  My dad was a cotton and peanut farmer, and a rancher.  I grew up driving tractors and working cattle.  I believe in a strong work ethic.
8.  Do you have a catchphrase, funny saying, or personal quote?
I don't, but I hate the saying, "It is what it is."  This tells me that there is no way to change or improve whatever you are talking about.
9.  Anything else you'd like to share about yourself?
My birthday is 7/7/77 and everyone says I must have good luck.  I do not.  Do not take me gambling.  You will lose all your money.  I don't even try anymore.

Thursday, October 09, 2014

Command Center: Bob Discovers the JangoMail API

By: JangoMail Development
Bob's business is growing. Bob's sales staff needs to use email to make more connections with leads, and to promote more sales to existing customers. Bob's sales staff, however, isn't so great at learning new things. Bob already has his own software to run his business, and his sales staff doesn't like going outside of it to use other tools.

Bob needs his sales staff to use JangoMail's tools, but he wants them to do so directly from his own sales software. After all, his IT and development staff have worked hard to make his software work very well for his purposes.

That's why Bob uses the JangoMail API. API stands for Application Programming Interface. The JangoMail API lets Bob's developer connect his software directly to JangoMail.

Now Bob's sales staff can create messages, build contact lists, and send campaigns directly from Bob's own software. Bob's sales software, with JangoMail's API, brings more power, success, and money to Bob's organization.

But wait, there's more! The JangoMail API gives Bob's software access to reporting, transactional and campaign sending, contact management, account management, and many more features. Almost everything you can do within JangoMail can be done through the JangoMail API. Check for bounces. Count your opens. Do it all!

If you act now, we'll also include the ability to make requests through SOAP, HTTP GET, or HTTP POST. We'll even let you pull the data as string, .NET dataset, or XML.

All of this, AND MORE, for the great low, low price of nothing in addition to your normal subscription costs. That's right, access to the API is free for JangoMail customers. Yes, even free trial customers.

Want to know more about how the JangoMail API like Bob does? Click here to read more. You'll be cool if you do it, just like Bob.


Thursday, September 04, 2014

Command Center: Bob's back with the scrub tool

By: Dave Walker
Technical Support Engineer
Bob has an interesting question.
His contacts are all out of line.
Some addresses bounce, while others opt-out,
and Bob's sales team is starting to whine.

Bob uses JangoMail's system,
to manage his contacts all day,
but he needs to control his list as a whole,
and JangoMail gives him a way.

In Bob's contact list is a toolbox,
with wonderful tools to the rim.
Bob clicks on the menu, and chooses the scrub tool,
his list he is starting to trim.

The scrub tool identifies bounces.
It fixes that typo address.
It cleans all the dupes out, and solves unsubscribe doubt,
and basically fixes the mess.

Since Bob needs this scrub performed daily,
He views all the work with disdain
He mouses to grab the automate tab,
and Bob never sees it again.

With JangoMail's magical scrub tool,
Bob's job is an absolute breeze
He now spends his time making more than a dime
while his sales team are working like bees.