Change with how From Display Name is remembered

In the "Send E-mail" section, when you clicked the "Compose New Message" button, previously the From Display Name field would be pre-filled with the last From Display Name used on the specific computer.

NOW, the From Display Name that is remembered and pre-filled will be tied to the specific account that is logged in rather than the physical from which JangoMail is being accessed.

We are no longer checking help@us.jangomail.com

Requests for support sent to help@us.jangomail.com will no longer be read/answered. An autoresponse will be sent back to the sender requesting the sender to fill out the form at https://www.jangomail.com/Support/ instead.

New Way to Contact JangoMail Support

Since the beginning of JangoMail, we have used help@us.jangomail.com as our support e-mail address. We are phasing out help@us.jangomail.com and phasing in a new web-based support contact system, located at:

https://www.jangomail.com/Support/

This web-based support contact form has several advantages over using help@us.jangomail.com:

1. help@us.jangomail.com gets a lot of spam, and sometimes real support requests are confused with spam and vice versa.

2. It isn't always apparent to which account a particular support e-mail is referring, unless you, the user, are careful to include your username or contact information within your e-mail message to help@us.jangomail.com.

3. Our support personnel will now be able to look at your support history to refer back to an old case when necessary.

4. If you are logged IN to your account when accessing http://www.jangomail.com/Support/, then all of the contact information fields will already be filled out. All you have to do is type in a Subject and Message and hit the button.

We will continue to read and respond to e-mails sent to help@us.jangomail.com for now, but around mid-next week we will setup an autoresponder on the help@us.jangomail.com account that automatically kicks back an e-mail instructing you to submit your support request at https://www.jangomail.com/Support/ instead.

Bug Fix: Forward-to-friend and View-as-web-page links were preventing CAN-SPAM footer from being forced

Previously, if your account was set to force a CAN-SPAM footer, if you included a Forward-to-Friend link or a View-as-web-page link but NOT an unsubscribe link, then the CAN-SPAM footer was not forced, and it should have been forced since the unsubscribe link was not present.

This behavior has now been corrected.

New Tutorial on Adding/Importing Data Into Groups

Since one of the most frequent customer support requests involves help with importing data into Groups, we've written a step-by-step tutorial on this process.

The tutorial can be downloaded here.

If you pay-by-check, invoices will now be sent 30 days in advance

Previously, invoices for pay-by-check accounts were sent only 20 days in advance of renewal, therefore sometimes causing issues with accounts automatically expiring when checks did not arrive in time.

Now, these invoices will be sent 30 days in advance of the renewal.

Tutorial on Conditional Logic / Dynamic Messaging Updated

We have updated this tutorial to include information on the most common mistakes made by users when using this feature. This section of the document is entitled "Important Considerations" and includes information about:

1. Using straight quotes instead of curly quotes
2. Choosing VBScript compliant field names
3. Converting from strings to other types
4. Using the OutputString function to output a variable to the e-mail message

The revised tutorial can be downloaded here.

Exported Reports/Data Will No Longer Be Sent As E-mailed Attachments

Previously, anytime you exported data from the "Reporting" section or exported Group data, an e-mail would be sent containing an attachment with your requested data.

FROM NOW ON, the e-mail notification will contain a LINK to your requested file. The e-mail will not have the file attached to it. This is to avoid problems where an attached file is too large for an e-mail server to handle.

Group Field Names Can No Longer Begin with a Number

In the past, Group field names could begin with a number. For example, a Group could have a field named "1Address". This is no longer allowed, as a rule has been put in place forbidding field names from beginning with a number. This is so that field names can be compliant with VBScript variable names, for those customers wishing to use VBScript conditional logic statements within the body of their e-mails.

Mass E-mail ID#s More Accessible Now

For certain functions, it is necessary to know the JangoMail assigned ID# for a particular mass e-mail. This ID# can now easily be retrieved from two places:

1. The "Sending Complete" e-mail notifications that go out after a mass e-mail is completed will contain the ID#.

2. Under "Reporting", in the "General Job Statistics Report", clicking the Subject of a mass e-mail launches a popup with the e-mail's details. This popup will now contain the mass e-mail ID#.

Credit Card Receipts Will Now Contain Purchase Order Numbers

If your organization has generated a Purchase Order Number (PO) for JangoMail billing, this number will now automatically appear on any credit card receipts generated by our billing system.

Bug Fix - adding unsubscribe link to plain text messages will no longer force CAN-SPAM footer

Last week, a customer who included an unsubscribe LINK within a plain text message noticed that JangoMail still forced the CAN-SPAM footer onto the bottom of his e-mail. This was because, in plain text messages, JangoMail was looking for the presence of the words "unsubscribe" or "unlist".

This has now been corrected, so that a plain text message with either "unsubscribe", "unlist", or an unsubscribe link within the message will NOT have the CAN-SPAM footer forced on.

JangoMail Joins Email Sender and Provider Coalition

JangoMail has joined the premier industry organization for e-mail service providers, the ESPC, or Email Sender and Provider Coalition.

From the ESPC web site at http://www.espcoalition.org:

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The Email Sender and Provider Coalition (ESPC) was formed to fight spam while protecting the delivery of legitimate email. The ESPC members have recognized the need for strong spam solutions that ensure the delivery of legitimate email and have been very active in the war against spam.

The Email Sender and Provider Coalition is a cooperative group of industry leaders working to create solutions to the continued proliferation of spam and the emerging problem of deliverability. Our membership provides volume mail delivery services to an estimated 250,000 clients - representing the full breadth of the U.S. marketplace. The ESPC is currently working on solutions to spam and deliverability concerns through a combination of legislative advocacy, technological development, and industry standards.
---

New Support Phone Number

We have altered our phone system and we now have a toll free 888 support phone number. It is 1-888-709-4099. All JangoMail customers needing phone support should dial this number. International customers can dial 614-343-3864.

Please do NOT dial the old 937-435-8123 or 1-888-GO-JANGO numbers for support, as these numbers will now be used exclusively for pre-sale inquiries.

Group Scrubs Optimized

Scrubs on JangoMail Groups will now run faster and smoother than ever before, thanks to some code optimizations this week. Previously, timeout errors would occur while trying to access a large Group if it was also being scrubbed at the same time, but this should not happen anymore.

Reminder - JangoMail will now add a CAN-SPAM footer if not already present

If you haven't already asked for an exemption from this policy, your JangoMail account is now set to add a CAN-SPAM compliant footer to your outbound mass e-mails if the system detects that your e-mails do not already have one.

A few specific points:

1. You can control your invididual CAN-SPAM footer settings under My Options --> CAN-SPAM Footer. From here, you can set the Company Name and Address information that appears in the footer, as well as set the font/size/color of the text.

2. The footer will only be forced onto your outbound mass e-mails if JangoMail detects that the necessary information is not already present. JangoMail will determine whether it is there or not by looking for the presence of the JangoMail unsubscribe link in HTML e-mails or unsubscribe instructions in text e-mails.

3. The footer will only be added to e-mails sent from the JangoMail web interface. Mass e-mails sent via the JangoMail API or via initiation through external e-mail clients will not be affected.

4. If you have been using a custom non-JangoMail unsubscribe mechanism in your e-mails, or you believe you should be exempt from this policy, you may elect to have JangoMail NEVER force a footer by contacting us at https://www.jangomail.com/Support/. Please include your account username in your e-mail.

Import a file of unsubscribes

You can now import a large file of unsubscribes into your account's unsubscribe list. Previously, you were limited to copying/pasting addresses into your unsubscribe list if you were bringing in data from another e-mail system.

To import a file of unsubscribes, first create a Group under "Groups and E-mail Addresses" and then import the file into that Group. Then use the Group button "Dump Members into Unsubscribe List". This will copy all the e-mail addresses in the Group into your account's unsubscribe list. You can then delete the Group if you like.

JangoMail Password Reminder

Have you ever forgotten your username and password and had to contact our support team for assistance?

You can now recover your username/password on your own with the Password Reminder page. Simply click the small question mark (?) next to the Login button or go directly to http://www.jangomail.com/PasswordReminder.asp

Sina.com has whitelisted JangoMail

After applying for whitelisting with Sina.com (China's largest e-mail provider), Sina.com today has agreed to whitelist our entire farm of SMTP e-mail sending servers.

Changed filter to trap Earthlink Challenge/Response e-mails

For a while, challenge/response e-mails generated by Earthlink were being filtered as "regular replies" by JangoMail rather than "challenge response" e-mails. We have now modified our filter so that these e-mails are once again categorized as "challenge response" e-mails.